Deb Baker’s presentation at the September 19 READS Fall Conference on “21st Century Reference and Adult Services” included small group discussions. Deb has collected and listed some of the great ideas shared in those groups: Small Group Ideas from READS Fall Conference (.docx file).

The slideshows that were prepared by speakers to show along with their presentations at the September 19, 2014 READS Fall Conference have been posted on our Resources page.

• Customer Service Skills for the Digital Age, Bobbi Slossar, Technology Librarian, New Hampshire State Library
• Navigating the Depths: Discovering Information on the Invisible Web, Louise Buckley, Reference Librarian, University of New Hampshire
• The More Things Change… 21st Century Reference and Adult Services, Deb Baker, Adult Services Supervisor, Concord Public Library