Reference and Relevance in the 21st Century
The 2014 READS annual conference was held on Friday, September 19, 2014 at the Hooksett Public Library.
Check in and breakfast
Session 1 — Customer Service Skills for the Digital Age
Bobbi Slossar, Technology Librarian, New Hampshire State Library, Concord, NH
It’s not just reference work that has evolved in the past few decades. Quality customer service requires both an understanding of technology and strong people skills. We will learn how to pro- vide excellent customer service when confronted with technology questions and when to use — and not to use — technology to improve our patron’s experience at the library.
Break and READS Business meeting, Katherine Dormody, President
11:00 am—12:00 pm
Session 2 — Navigating the Depths: Discovering Information on the Invisible Web
Louise Buckley, Reference Librarian and Associate Professor at UNH , Durham, NH
Google is a powerful search tool and resource but what are we missing if we don’t go beyond it? We’ll explore the how and why of the invisible web and examine strategies and tools that will enrich our search skills.
Lunch & Technology Petting Zoo
READS Award of Excellence, READS Past President Myra Emmons will present the award
Session 3— The More Things Change…21st Century Reference and Adult Services
Deb Baker, Adult Services Supervisor, Concord Public Library, Concord, NH
In this session we’ll talk about the library website as a virtual branch, offering traditional library services to the app generation, and promoting the value of adult services to the “unlibraried” — all on a shoestring . Come with your success stories to share!
Raffles & Technology Petting Zoo
Thank you for your participation. An automated survey will be distributed following the conference. We look forward to your input which will help the READS Program Committee plan future sessions.
To find handouts and other materials provided at past Fall Conferences, see our Resources page.